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Live chat customer support software

Product : Teraway LiveHelp
Delivery :
Electronic Download
Version :
2.0

Select the license that you'd like to purchase
Single site license US$9.99
Developer's License US$90
  • Price includes a lifetime license + free support + installation guide and complete user manual documentation.

  • By purchasing this Software you totally agree with the terms and conditions of our License Agreement, please make sure to read and understand it before proceeding.

  • We sell our products through ShareIT. You'll be able to pay by credit card, wire transfer, money order, phone, etc.


Overview

Deliver real time live customer support on your web site!
TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors don´t have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site.
TERAWAY LiveHelp is the perfect Live person alternative at a fraction of the cost!

Benefits

  • Communicate with your customers instantaneously in real time!

  • Respond to customer inquiries at any time

  • Add value to your existing customer service and products

  • Increase sale conversion rates

  • Increase revenues and reduce costs

  • Completely web based! Access TERAWAY LiveHelp from anywhere in the world.

  • It pays by itself. Experience the benefits of closing more sales through one-on-one support

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Key Features

  • Easy-to-use Windows XP like User Interface

  • Entirely web based, you don't need to install any additional software. Use the application from anywhere with web access!

  • NOT A HOSTED SOLUTION!, You receive the full application to install under your own site and domain, there are no monthly fees!

  • Web-based monitor for tracking incoming requests.

  • Proactively invite your visitors to chat. Pull clients and increase your sales

  • Track your site visitors in real-time.

  • Register as many representatives and departments as you want. No need for additional licenses

  • Easily display the Live Help button on any page by just pasting a single line of code.

  • Add any number of automated replies and commands, push images, messages and URL's by just selecting a command from a list box!

  • Your support calls are evenly distributed among your representatives.

  • Set how many requests each of your live support representatives can handle.

  • Transfer calls to any other department with just a click.

  • If live help is unavailable, the user is prompted to leave a message.

  • Offline/Online Status Icons. Your customers will immediately know whether you're on-line or offline.

  • Save chat transcripts to the system database for later reviewal.

  • Works with both Microsoft Access and SQL Server Databases (Full Script Included).

  • And much more!

Teraway LiveHelp will help you increase your sales by providing live one-on-one customer support on your website. Why pay any monthly fees and depend on a 3rd party company when you can have your own full featured system running under your absolute control?

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Screenshots


Web based chat support

Windows XP Like Interface

Canned commands and preresponses

These are just 3 screenshots of our easy to use but very powerful customer support solution.
Take the demo and see for yourself how this application will benefit you and your site

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System Requirements

Server Requirements

  • MS Windows Based Server with Internet Information Server 5.0 or higher (W2000, XP, W2003)
  • ASP 3.0 (Active Server Pages)
  • MS Access or SQL Server 7 / 2000 database (SQL Server is advised for sites with medium to high traffic, you don't need to own a license of MS Access in order to use that database)

Browsers

  • Internet Explorer 5.0 or higher on a windows based PC is required for the system administration
  • TERAWAY LiveHelp has been tested with IE4.0+, NS6+ and Mozilla 1.1+


This system uses Javascript extensively, browsers with outdated script engines may not properly work with this application.

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Questions, Contact us!

If you have any questions about this product, require technical support or would like to know more about its licensing options, please get in contact with us and we will get back to you as soon as possible with an answer to your inquiries.

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Quick Navigation
 
Online Demo


Try our online demo and see for yourself how easy it is to work with our powerful live customer support software.

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Not a hosted solution!


Teraway LiveHelp installs and runs under your own domain and site. This is not a hosted application. You don't have to pay any monthly fees, display any banner ads, or anything. The application will run under your complete domain and control!

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